This Privacy Policy describes how www.drowselightco.com (operated under the brand Drowselightco, based at 318 Jalan Besar, Singapore 208976, hereinafter referred to as “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from our website.
We are committed to safeguarding personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) of the European Union. For the purposes of applicable data protection laws, www.drowselightco.com acts as the data controller.
- Information We Collect
When you interact with our website, we may collect the following categories of personal data:
Contact and Identity Information: Full name, billing address, shipping address, email address (rest@drowselightco.com), and telephone number (+65 6392 5625).
Transaction Details: Information regarding payments made to us and other details of products you have purchased from our website.
Technical and Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- How We Process and Use Your Information
We collect and process your personal data only where we have a lawful basis under Singapore PDPA and EU GDPR. We utilize your data for the following purposes:
Fulfilling and managing orders placed through www.drowselightco.com, including processing payments, arranging shipping, and providing customer support.
Communicating with you regarding your orders, inquiries, or updates to our terms and policies.
Complying with applicable legal obligations, accounting standards, and regulatory requirements under Singapore and European jurisdictions.
Detecting, preventing, and addressing fraud, security breaches, or unauthorized activities.
- Payment Processing via Stripe
To ensure secure and reliable transaction handling, payment processing services on www.drowselightco.com are provided by Stripe.
When you make a purchase, your payment details (such as credit or debit card information) are collected and processed directly by Stripe in accordance with their respective privacy policies and security standards (including PCI-DSS compliance). We do not store full credit card numbers on our local servers. For further information regarding how Stripe handles your payment data, please refer to the Stripe Privacy Policy.
- Data Retention Period
We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Transaction and Tax Records: In accordance with statutory legal requirements under Singapore and European commercial laws, transactional data, invoices, and associated customer records are retained for a period of up to 7 years following the completion of the relevant transaction.
Account and Communication Data: Correspondence and general customer inquiries are retained for 2 years from the date of final communication, unless a longer retention period is required by regulatory obligations or ongoing dispute resolution.
Technical and Cookie Data: Log files and analytical tracking data are typically retained for a period not exceeding 14 months, after which they are securely deleted or anonymized.
- International Data Transfers
As our operations are based in Singapore while serving customers across Europe, your personal data may be transferred to, stored, and processed in Singapore or other jurisdictions outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as European Commission-approved Standard Contractual Clauses (SCCs), to ensure your data receives an adequate level of protection. - Your Data Protection Rights
Depending on your jurisdiction of residence (including the EU under GDPR and Singapore under PDPA), you possess specific rights regarding your personal data:
Right of Access: You have the right to request copies of your personal data held by us.
Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
Right to Erasure: You may request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
Right to Restriction of Processing: You have the right to block or suppress the processing of your personal data under certain circumstances.
Right to Data Portability: You can request the transfer of your data to you or a third party in a structured, commonly used format.
Right to Object: You have the right to object to our processing of your personal data where we are relying on a legitimate interest.
To exercise any of these rights, please contact our data management team using the contact details provided below.
- Cookies and Tracking Technologies
Our website utilizes standard cookies to distinguish you from other users, enhance your browsing experience, and analyze site traffic. You can configure your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. - Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect operational updates or legal requirements. Any revisions will be posted directly on this page with an updated revision date. - Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Brand Name: Drowselightco
Website: www.drowselightco.com
Email: rest@drowselightco.com
Phone: +65 6392 5625
Address: 318 Jalan Besar, Singapore 208976