- Overview
At Drowselightco, we are committed to ensuring clear and transparent standards for all transactions. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are processed for orders placed via www.drowselightco.com.
- Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In compliance with European consumer rights regulations, customers residing within European jurisdictions have the right to withdraw from their purchase agreement without giving any reason within 14 calendar days of physical receipt of the items.
Withdrawal Window: The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the ordered product.
Notification: To exercise your right of withdrawal, you must inform us of your decision by sending an unambiguous written notice via email to rest@drowselightco.com before the 14-day period expires.
Return Conditions: Items must be dispatched back to us within 14 days of your withdrawal notification. Products must be returned unused, undamaged, and in their original packaging wherever possible.
Return Shipping Costs: Unless the product is defective or incorrect, the customer is responsible for covering the direct return shipping costs to our facility in Singapore (see Section 4 for full return details).
- Order Processing & Shipping Expectations
All orders are processed and dispatched directly from our facility in Singapore.
Processing Time: Orders are prepared and dispatched within 1 to 3 business days following order confirmation.
Estimated Transit Time: Standard delivery via premium express carriers (including priority services from DHL, FedEx, and UPS) takes approximately 5 to 9 business days to European destinations.
Tracking Updates: Automated tracking notification emails will be sent to the email address provided at checkout at key operational milestones (including dispatch, arrival at main transit hubs, and out-for-delivery status).
Delayed or Transit-Exceeded Shipments: If your order exceeds the standard estimated delivery timeframe, please contact our support team at rest@drowselightco.com. Upon notification, we will initiate a formal trace inquiry with the logistics carrier. Depending on the investigation outcome, we will arrange either a replacement dispatch or a full order refund.
- Return Instructions & Shipping Address
If you are returning an item under your 14-day statutory right of withdrawal, please contact our customer support team first to receive authorization and standard return instructions.
Return Shipping Address:
318 Jalan Besar, Singapore 208976
Phone: +65 6392 5625
Email: rest@drowselightco.com
Please retain your postal receipt and tracking details when returning merchandise.
- Damaged, Defective, or Incorrect Items
We take great care in inspecting and packing every item prior to dispatch. However, if your order arrives damaged or with manufacturing defects, you are entitled to a full remedy under applicable statutory consumer protection laws.
Notification Period: Please report any damage or defects to rest@drowselightco.com as soon as reasonably practicable upon receipt.
Evidence Required: You are not required to ship back damaged items. Please provide clear digital photographs or video evidence of the item, outer packaging, and shipping label in your email communication.
Remedy Options: Upon verification of the submitted evidence, we will offer you the choice of:
A full refund credited to your original payment method, or
A replacement item dispatched at no additional cost to you.
- Payment Methods & Refund Processing
Accepted Payment Methods
Transactions on www.drowselightco.com may be completed using valid credit cards, debit cards, and digital wallets, specifically:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Refund Processing Details
Refund Method: All refunds are issued exclusively to the original payment method utilized at the time of purchase.
Processing Timeframe: Once a return is received and inspected, or defective product evidence is verified, refunds are initiated promptly. Please allow 5 to 10 business days for the credited funds to reflect in your account, depending on your financial institution or card issuer.