At Drowselightco (operated from Singapore), we are committed to delivering your orders efficiently and transparently. This Shipping Policy outlines our order processing procedures, transit times, delivery terms, and customer rights for orders placed on www.drowselightco.com and dispatched to customers within European destinations.
- Scope and Geographical Coverage
We currently process and ship orders directly to customers located within European countries. All orders are processed, packed, and dispatched from our facilities located in Singapore:
Dispatch Address:
318 Jalan Besar,
Singapore 208976
- Processing Times and Carrier Partners
To ensure reliable and timely transit, we partner with premier global priority logistics networks, including DHL Express, FedEx Priority, and UPS Worldwide.
Order Processing Time: All orders require 1 to 3 working days (excluding weekends and public holidays) for order verification, picking, quality control, and packing prior to dispatch.
Estimated Transit Time: Once dispatched, estimated delivery times to European destinations generally range between 5 to 9 working days.
Please note that processing and transit times are estimated operational targets. Operational conditions, border procedures, or unforeseen carrier disruptions may occasionally impact transit schedules.
- Order Tracking and Status Updates
Transparency is central to our service. Throughout the fulfillment journey, automated notification emails will be sent to the email address provided at checkout at key milestones:
Order Confirmation: Sent upon successful order authorization.
Dispatch Notice: Sent when your shipment leaves our facility, containing your carrier tracking number.
In-Transit / Local Hub Arrival: Updates as your package progresses through regional carrier centers.
Out for Delivery: Notification on the day local delivery is scheduled.
- Delayed Shipments and Lost Packages
If your delivery exceeds the standard estimated window:
Carrier Inquiry: Please contact our customer support team at rest@drowselightco.com. Upon notification, we will immediately initiate a formal trace and investigation with the responsible carrier (DHL, FedEx, or UPS).
Resolution Protocol: Following the conclusion of the carrier’s investigation:
If the package is verified as lost or significantly delayed beyond reasonable operational limits, we will arrange a full replacement order or process a complete refund to your original payment method, in accordance with applicable statutory consumer protection rights.
- Customs, Taxes, and Duties
For shipments originating from Singapore to European destinations, items delivered are shipped under Delivered Duty Paid (DDP) terms where applicable, or customs clearance is handled in accordance with European import rules. The final price calculated at checkout covers all applicable sales taxes and standard import charges, ensuring no unexpected fees upon arrival.
- Address Accuracy and Delivery Attempts
Customers are responsible for providing complete and correct shipping information (including recipient name, full street address, post code, and contact telephone number) at checkout.
Carrier partners will attempt delivery according to their standard protocols. If a package cannot be delivered due to an incorrect address supplied by the customer or repeated uncollected delivery attempts, additional re-consignment or reshipment fees may apply.
- Contact Us
If you have any questions regarding the shipment or tracking of your order, please contact our dedicated support team:
Brand Name: Drowselightco
Website: www.drowselightco.com
Email: rest@drowselightco.com
Phone: +65 6392 5625
Address: 318 Jalan Besar, Singapore 208976